View all Investigations

This endpoint returns the details of all existing investigations that you have on your StoneX account. These can be investigations started by you or by our client services team.

Request

URL: /api/v{version}/investigation

Method: GET

Response

The response will contain details of all the investigations (both OPEN and CLOSED) for your account.

Example response

[
  {
    "supportTicketId": "CS523434233452561",
    "createdBy": "Stonex Payments",
    "createdDate": "2025-04-16T10:34:48.990Z",
    "fxId": "123456788",
    "topic": "Cancel",
    "reason": "Hold Payment",
    "status": "OPEN",
    "messages": [
      {
        "createdBy": "Stonex Payments",
        "createdDate": "2025-04-16T10:34:48.990Z",
        "comment": "hold transaction",
        "attachments": [
          {
            "documentId": "2bb6bc48-0fd4-427c-bbfa",
            "fileName": "emmail ref",
            "scanStatus": "nothreatsfound"
          }
        ]
      }
    ]
  },
  {
    "supportTicketId": "CS5234342334525621",
    "createdBy": "StoneX Payments",
    "createdDate": "2025-04-16T10:34:48.990Z",
    "fxId": "123456789",
    "topic": "Modify",
    "reason": "Incorrect Value Date",
    "status": "OPEN",
    "messages": [
      {
        "createdBy": "StoneX Payments",
        "createdDate": "2025-04-16T10:34:48.990Z",
        "comment": "amend value date to SPOT value",
        "attachments": []
      }
    ]
  }
]