---
updatedAt: 2026-07-30T12:33:51.000Z
agentTools:
  projectIndex: https://docs.payments.stonex.io/llms.txt
---

# Update Investigation

This endpoint can be used to update an investigation by adding a new comment.

1. If you update an already OPEN investigation, then a new comment is added to the ongoing investigations and the status of the investigation will remain as OPEN
2. If you update an investigation that is CLOSED, then the new comment is added to that investigation and the status will change from CLOSED to OPEN.

## Request

**URL**: /api/v1/investigation/:supportTicketId

**Method**: PUT

### Example Request

```json Update request
{
  "description": "provide an update - refer email",
    "additionalDetails": {
        "orderingInstitution": {
            "name": "First Bank",
            "contactInfo": [
                {
                    "firstName": "Adam",
                    "lastName": "Bird",
                    "email": "adambird@gmail.com"
                }
            ]
        },
        "instructingInstitution": {
            "name": "Aspire Bank Ltd"
        },
        "userInfo": {
            "createdBy": {
                "contactInfo": {
                    "firstName": "John",
                    "lastName": "Scott",
                    "email": "johnscott@gmail.com"
                }
            }
        }
    }
}
```

## Response

The successful response will contain the details of the investigation including any previous comments and file details.

### Example Response

**HTTP Status**: 200 OK

```json Success scenario
{
 	"clientId": "ABC Bank",
	"supportTicketId": "CS5100280091",
    "createdBy": "John Scott",
    "createdDate": "2025-05-21T11:07:12.066Z",
    "fxId": "1234567",
    "topic": "Modify",
    "reason": "Incorrect Value Date",
    "status": "OPEN",
    "orderingInstitutionName": "First Bank",
    "instructingInstitution": "Aspire Bank Ltd",
    "messages": [
        {
            "createdBy": "John Scott",
            "createdDate": "2025-05-21T11:07:12.066Z",
            "comment": "please look into the transaction",
            "attachments": [],
            "orderingInstitutionName": "First Bank",
            "instructingInstitution": "Aspire Bank Ltd"
        },
        {
            "createdBy": "John Scott",
            "createdDate": "2025-05-21T11:09:11.23Z",
            "comment": "provide an update - refer email",
            "attachments": [],
            "orderingInstitutionName": "First Bank",
            "instructingInstitution": "Aspire Bank Ltd"
        }
    ]
}
```

### Error Scenario

When you do not provide any description in the API request, the endpoint will return an error.

```json Error response
{
    "type": "https://tools.ietf.org/html/rfc9110#section-15.5.1",
    "title": "One or more validation errors occurred.",
    "status": 400,
    "errors": {
        "Description": [
            "The Description field is required."
        ]
    },
    "traceId": "00-148dfb5814f5cfdf1e125e7c7c72a43e-54a25fc4f90a970f-00"
}
```

# OpenAPI definition

```json
{
  "openapi": "3.0.4",
  "info": {
    "title": "StoneX Payments FX API",
    "version": "v1"
  },
  "servers": [
    {
      "url": "https://api.sandbox.payments.stonex.com"
    },
    {
      "url": "https://fx-api.payments.stonex.com"
    }
  ],
  "paths": {
    "/api/v1/investigation/{supportTicketId}": {
      "put": {
        "tags": [
          "Investigation"
        ],
        "parameters": [
          {
            "name": "supportTicketId",
            "in": "path",
            "required": true,
            "schema": {
              "type": "string"
            }
          },
          {
            "name": "x-client-id",
            "in": "header",
            "description": "Client ID for API identification",
            "schema": {
              "type": "string"
            }
          }
        ],
        "requestBody": {
          "content": {
            "application/json;odata.metadata=minimal;odata.streaming=true": {
              "schema": {
                "$ref": "#/components/schemas/UpdateInvestigationRequest"
              }
            },
            "application/json;odata.metadata=minimal;odata.streaming=false": {
              "schema": {
                "$ref": "#/components/schemas/UpdateInvestigationRequest"
              }
            },
            "application/json;odata.metadata=minimal": {
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              }
            },
            "application/json;odata.metadata=full;odata.streaming=true": {
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              }
            },
            "application/json;odata.metadata=full;odata.streaming=false": {
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              }
            },
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            "application/json;odata.metadata=none;odata.streaming=true": {
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              "application/json;odata.metadata=full;odata.streaming=true": {
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                  "$ref": "#/components/schemas/ProblemDetails"
                }
              },
              "application/json;odata.metadata=full;odata.streaming=false": {
                "schema": {
                  "$ref": "#/components/schemas/ProblemDetails"
                }
              },
              "application/json;odata.metadata=full": {
                "schema": {
                  "$ref": "#/components/schemas/ProblemDetails"
                }
              },
              "application/json;odata.metadata=none;odata.streaming=true": {
                "schema": {
                  "$ref": "#/components/schemas/ProblemDetails"
                }
              },
              "application/json;odata.metadata=none;odata.streaming=false": {
                "schema": {
                  "$ref": "#/components/schemas/ProblemDetails"
                }
              },
              "application/json;odata.metadata=none": {
                "schema": {
                  "$ref": "#/components/schemas/ProblemDetails"
                }
              },
              "application/json;odata.streaming=true": {
                "schema": {
                  "$ref": "#/components/schemas/ProblemDetails"
                }
              },
              "application/json;odata.streaming=false": {
                "schema": {
                  "$ref": "#/components/schemas/ProblemDetails"
                }
              },
              "application/json": {
                "schema": {
                  "$ref": "#/components/schemas/ProblemDetails"
                }
              },
              "application/json;odata.metadata=minimal;odata.streaming=true;IEEE754Compatible=false": {
                "schema": {
                  "$ref": "#/components/schemas/ProblemDetails"
                }
              },
              "application/json;odata.metadata=minimal;odata.streaming=true;IEEE754Compatible=true": {
                "schema": {
                  "$ref": "#/components/schemas/ProblemDetails"
                }
              },
              "application/json;odata.metadata=minimal;odata.streaming=false;IEEE754Compatible=false": {
                "schema": {
                  "$ref": "#/components/schemas/ProblemDetails"
                }
              },
              "application/json;odata.metadata=minimal;odata.streaming=false;IEEE754Compatible=true": {
                "schema": {
                  "$ref": "#/components/schemas/ProblemDetails"
                }
              },
              "application/json;odata.metadata=minimal;IEEE754Compatible=false": {
                "schema": {
                  "$ref": "#/components/schemas/ProblemDetails"
                }
              },
              "application/json;odata.metadata=minimal;IEEE754Compatible=true": {
                "schema": {
                  "$ref": "#/components/schemas/ProblemDetails"
                }
              },
              "application/json;odata.metadata=full;odata.streaming=true;IEEE754Compatible=false": {
                "schema": {
                  "$ref": "#/components/schemas/ProblemDetails"
                }
              },
              "application/json;odata.metadata=full;odata.streaming=true;IEEE754Compatible=true": {
                "schema": {
                  "$ref": "#/components/schemas/ProblemDetails"
                }
              },
              "application/json;odata.metadata=full;odata.streaming=false;IEEE754Compatible=false": {
                "schema": {
                  "$ref": "#/components/schemas/ProblemDetails"
                }
              },
              "application/json;odata.metadata=full;odata.streaming=false;IEEE754Compatible=true": {
                "schema": {
                  "$ref": "#/components/schemas/ProblemDetails"
                }
              },
              "application/json;odata.metadata=full;IEEE754Compatible=false": {
                "schema": {
                  "$ref": "#/components/schemas/ProblemDetails"
                }
              },
              "application/json;odata.metadata=full;IEEE754Compatible=true": {
                "schema": {
                  "$ref": "#/components/schemas/ProblemDetails"
                }
              },
              "application/json;odata.metadata=none;odata.streaming=true;IEEE754Compatible=false": {
                "schema": {
                  "$ref": "#/components/schemas/ProblemDetails"
                }
              },
              "application/json;odata.metadata=none;odata.streaming=true;IEEE754Compatible=true": {
                "schema": {
                  "$ref": "#/components/schemas/ProblemDetails"
                }
              },
              "application/json;odata.metadata=none;odata.streaming=false;IEEE754Compatible=true": {
                "schema": {
                  "$ref": "#/components/schemas/ProblemDetails"
                }
              },
              "application/json;odata.metadata=none;odata.streaming=false;IEEE754Compatible=false": {
                "schema": {
                  "$ref": "#/components/schemas/ProblemDetails"
                }
              },
              "application/json;odata.metadata=none;IEEE754Compatible=false": {
                "schema": {
                  "$ref": "#/components/schemas/ProblemDetails"
                }
              },
              "application/json;odata.metadata=none;IEEE754Compatible=true": {
                "schema": {
                  "$ref": "#/components/schemas/ProblemDetails"
                }
              },
              "application/json;odata.streaming=true;IEEE754Compatible=false": {
                "schema": {
                  "$ref": "#/components/schemas/ProblemDetails"
                }
              },
              "application/json;odata.streaming=true;IEEE754Compatible=true": {
                "schema": {
                  "$ref": "#/components/schemas/ProblemDetails"
                }
              },
              "application/json;odata.streaming=false;IEEE754Compatible=false": {
                "schema": {
                  "$ref": "#/components/schemas/ProblemDetails"
                }
              },
              "application/json;odata.streaming=false;IEEE754Compatible=true": {
                "schema": {
                  "$ref": "#/components/schemas/ProblemDetails"
                }
              },
              "application/json;IEEE754Compatible=false": {
                "schema": {
                  "$ref": "#/components/schemas/ProblemDetails"
                }
              },
              "application/json;IEEE754Compatible=true": {
                "schema": {
                  "$ref": "#/components/schemas/ProblemDetails"
                }
              },
              "application/xml": {
                "schema": {
                  "$ref": "#/components/schemas/ProblemDetails"
                }
              },
              "text/plain": {
                "schema": {
                  "$ref": "#/components/schemas/ProblemDetails"
                }
              },
              "application/octet-stream": {
                "schema": {
                  "$ref": "#/components/schemas/ProblemDetails"
                }
              },
              "text/json": {
                "schema": {
                  "$ref": "#/components/schemas/ProblemDetails"
                }
              }
            }
          },
          "408": {
            "description": "Request Timeout",
            "content": {
              "application/json;odata.metadata=minimal;odata.streaming=true": {
                "schema": {
                  "$ref": "#/components/schemas/ProblemDetails"
                }
              },
              "application/json;odata.metadata=minimal;odata.streaming=false": {
                "schema": {
                  "$ref": "#/components/schemas/ProblemDetails"
                }
              },
              "application/json;odata.metadata=minimal": {
                "schema": {
                  "$ref": "#/components/schemas/ProblemDetails"
                }
              },
              "application/json;odata.metadata=full;odata.streaming=true": {
                "schema": {
                  "$ref": "#/components/schemas/ProblemDetails"
                }
              },
              "application/json;odata.metadata=full;odata.streaming=false": {
                "schema": {
                  "$ref": "#/components/schemas/ProblemDetails"
                }
              },
              "application/json;odata.metadata=full": {
                "schema": {
                  "$ref": "#/components/schemas/ProblemDetails"
                }
              },
              "application/json;odata.metadata=none;odata.streaming=true": {
                "schema": {
                  "$ref": "#/components/schemas/ProblemDetails"
                }
              },
              "application/json;odata.metadata=none;odata.streaming=false": {
                "schema": {
                  "$ref": "#/components/schemas/ProblemDetails"
                }
              },
              "application/json;odata.metadata=none": {
                "schema": {
                  "$ref": "#/components/schemas/ProblemDetails"
                }
              },
              "application/json;odata.streaming=true": {
                "schema": {
                  "$ref": "#/components/schemas/ProblemDetails"
                }
              },
              "application/json;odata.streaming=false": {
                "schema": {
                  "$ref": "#/components/schemas/ProblemDetails"
                }
              },
              "application/json": {
                "schema": {
                  "$ref": "#/components/schemas/ProblemDetails"
                }
              },
              "application/json;odata.metadata=minimal;odata.streaming=true;IEEE754Compatible=false": {
                "schema": {
                  "$ref": "#/components/schemas/ProblemDetails"
                }
              },
              "application/json;odata.metadata=minimal;odata.streaming=true;IEEE754Compatible=true": {
                "schema": {
                  "$ref": "#/components/schemas/ProblemDetails"
                }
              },
              "application/json;odata.metadata=minimal;odata.streaming=false;IEEE754Compatible=false": {
                "schema": {
                  "$ref": "#/components/schemas/ProblemDetails"
                }
              },
              "application/json;odata.metadata=minimal;odata.streaming=false;IEEE754Compatible=true": {
                "schema": {
                  "$ref": "#/components/schemas/ProblemDetails"
                }
              },
              "application/json;odata.metadata=minimal;IEEE754Compatible=false": {
                "schema": {
                  "$ref": "#/components/schemas/ProblemDetails"
                }
              },
              "application/json;odata.metadata=minimal;IEEE754Compatible=true": {
                "schema": {
                  "$ref": "#/components/schemas/ProblemDetails"
                }
              },
              "application/json;odata.metadata=full;odata.streaming=true;IEEE754Compatible=false": {
                "schema": {
                  "$ref": "#/components/schemas/ProblemDetails"
                }
              },
              "application/json;odata.metadata=full;odata.streaming=true;IEEE754Compatible=true": {
                "schema": {
                  "$ref": "#/components/schemas/ProblemDetails"
                }
              },
              "application/json;odata.metadata=full;odata.streaming=false;IEEE754Compatible=false": {
                "schema": {
                  "$ref": "#/components/schemas/ProblemDetails"
                }
              },
              "application/json;odata.metadata=full;odata.streaming=false;IEEE754Compatible=true": {
                "schema": {
                  "$ref": "#/components/schemas/ProblemDetails"
                }
              },
              "application/json;odata.metadata=full;IEEE754Compatible=false": {
                "schema": {
                  "$ref": "#/components/schemas/ProblemDetails"
                }
              },
              "application/json;odata.metadata=full;IEEE754Compatible=true": {
                "schema": {
                  "$ref": "#/components/schemas/ProblemDetails"
                }
              },
              "application/json;odata.metadata=none;odata.streaming=true;IEEE754Compatible=false": {
                "schema": {
                  "$ref": "#/components/schemas/ProblemDetails"
                }
              },
              "application/json;odata.metadata=none;odata.streaming=true;IEEE754Compatible=true": {
                "schema": {
                  "$ref": "#/components/schemas/ProblemDetails"
                }
              },
              "application/json;odata.metadata=none;odata.streaming=false;IEEE754Compatible=true": {
                "schema": {
                  "$ref": "#/components/schemas/ProblemDetails"
                }
              },
              "application/json;odata.metadata=none;odata.streaming=false;IEEE754Compatible=false": {
                "schema": {
                  "$ref": "#/components/schemas/ProblemDetails"
                }
              },
              "application/json;odata.metadata=none;IEEE754Compatible=false": {
                "schema": {
                  "$ref": "#/components/schemas/ProblemDetails"
                }
              },
              "application/json;odata.metadata=none;IEEE754Compatible=true": {
                "schema": {
                  "$ref": "#/components/schemas/ProblemDetails"
                }
              },
              "application/json;odata.streaming=true;IEEE754Compatible=false": {
                "schema": {
                  "$ref": "#/components/schemas/ProblemDetails"
                }
              },
              "application/json;odata.streaming=true;IEEE754Compatible=true": {
                "schema": {
                  "$ref": "#/components/schemas/ProblemDetails"
                }
              },
              "application/json;odata.streaming=false;IEEE754Compatible=false": {
                "schema": {
                  "$ref": "#/components/schemas/ProblemDetails"
                }
              },
              "application/json;odata.streaming=false;IEEE754Compatible=true": {
                "schema": {
                  "$ref": "#/components/schemas/ProblemDetails"
                }
              },
              "application/json;IEEE754Compatible=false": {
                "schema": {
                  "$ref": "#/components/schemas/ProblemDetails"
                }
              },
              "application/json;IEEE754Compatible=true": {
                "schema": {
                  "$ref": "#/components/schemas/ProblemDetails"
                }
              },
              "application/xml": {
                "schema": {
                  "$ref": "#/components/schemas/ProblemDetails"
                }
              },
              "text/plain": {
                "schema": {
                  "$ref": "#/components/schemas/ProblemDetails"
                }
              },
              "application/octet-stream": {
                "schema": {
                  "$ref": "#/components/schemas/ProblemDetails"
                }
              },
              "text/json": {
                "schema": {
                  "$ref": "#/components/schemas/ProblemDetails"
                }
              }
            }
          },
          "500": {
            "description": "Internal Server Error"
          }
        },
        "summary": "Update Investigation"
      }
    }
  },
  "components": {
    "schemas": {
      "AdditionalDetailsDto": {
        "type": "object",
        "properties": {
          "orderingInstitution": {
            "$ref": "#/components/schemas/OrderingInstitutionDetailsDto"
          },
          "instructingInstitution": {
            "$ref": "#/components/schemas/InstructingInstitutionDto"
          },
          "userInfo": {
            "$ref": "#/components/schemas/UserInformationDto"
          }
        }
      },
      "ContactInformationDto": {
        "type": "object",
        "properties": {
          "firstName": {
            "type": "string",
            "nullable": true
          },
          "lastName": {
            "type": "string",
            "nullable": true
          },
          "email": {
            "type": "string",
            "nullable": true
          },
          "fullName": {
            "type": "string",
            "nullable": true,
            "readOnly": true
          }
        }
      },
      "CreatedByDto": {
        "type": "object",
        "properties": {
          "contactInfo": {
            "$ref": "#/components/schemas/ContactInformationDto"
          }
        }
      },
      "InstructingInstitutionDto": {
        "type": "object",
        "properties": {
          "name": {
            "type": "string",
            "nullable": true
          }
        }
      },
      "InvestigationDto": {
        "required": [
          "createdBy",
          "createdDate",
          "reason",
          "status",
          "supportTicketId",
          "topic"
        ],
        "type": "object",
        "properties": {
          "clientId": {
            "type": "string",
            "nullable": true
          },
          "supportTicketId": {
            "type": "string",
            "nullable": true
          },
          "createdBy": {
            "type": "string",
            "nullable": true
          },
          "createdDate": {
            "type": "string",
            "format": "date-time"
          },
          "fxId": {
            "type": "string",
            "nullable": true
          },
          "topic": {
            "type": "string",
            "nullable": true
          },
          "reason": {
            "type": "string",
            "nullable": true
          },
          "status": {
            "type": "string",
            "nullable": true
          },
          "orderingInstitutionName": {
            "type": "string",
            "nullable": true
          },
          "instructingInstitution": {
            "type": "string",
            "nullable": true
          },
          "messages": {
            "type": "array",
            "items": {
              "$ref": "#/components/schemas/InvestigationMessage"
            },
            "nullable": true
          }
        }
      },
      "InvestigationMessage": {
        "required": [
          "comment",
          "createdBy",
          "createdDate"
        ],
        "type": "object",
        "properties": {
          "createdBy": {
            "type": "string",
            "nullable": true
          },
          "createdDate": {
            "type": "string",
            "format": "date-time"
          },
          "comment": {
            "type": "string",
            "nullable": true
          },
          "attachments": {
            "type": "array",
            "items": {
              "$ref": "#/components/schemas/InvestigationMessageAttachment"
            },
            "nullable": true
          },
          "orderingInstitutionName": {
            "type": "string",
            "nullable": true
          },
          "instructingInstitution": {
            "type": "string",
            "nullable": true
          }
        }
      },
      "InvestigationMessageAttachment": {
        "required": [
          "documentId",
          "fileName",
          "scanStatus"
        ],
        "type": "object",
        "properties": {
          "documentId": {
            "type": "string",
            "nullable": true
          },
          "fileName": {
            "type": "string",
            "nullable": true
          },
          "scanStatus": {
            "type": "string",
            "nullable": true
          },
          "createdBy": {
            "type": "string",
            "nullable": true
          }
        }
      },
      "OrderingInstitutionDetailsDto": {
        "type": "object",
        "properties": {
          "name": {
            "type": "string",
            "nullable": true
          },
          "contactInfo": {
            "type": "array",
            "items": {
              "$ref": "#/components/schemas/ContactInformationDto"
            },
            "nullable": true
          }
        }
      },
      "ProblemDetails": {
        "type": "object",
        "properties": {
          "type": {
            "type": "string",
            "nullable": true
          },
          "title": {
            "type": "string",
            "nullable": true
          },
          "status": {
            "type": "integer",
            "format": "int32",
            "nullable": true
          },
          "detail": {
            "type": "string",
            "nullable": true
          },
          "instance": {
            "type": "string",
            "nullable": true
          }
        }
      },
      "UpdateInvestigationRequest": {
        "type": "object",
        "properties": {
          "description": {
            "type": "string",
            "nullable": true
          },
          "additionalDetails": {
            "$ref": "#/components/schemas/AdditionalDetailsDto"
          }
        }
      },
      "UserInformationDto": {
        "type": "object",
        "properties": {
          "createdBy": {
            "$ref": "#/components/schemas/CreatedByDto"
          }
        }
      }
    },
    "securitySchemes": {
      "Bearer": {
        "type": "http",
        "description": "Enter JWT Bearer token",
        "scheme": "bearer",
        "bearerFormat": "JWT"
      }
    }
  },
  "security": [
    {
      "Bearer": []
    }
  ]
}
```