API Update - Apr 2025

We have introduced a new functionality which allows our clients to manage all payment investigations using APIs. Using the new investigation endpoints, you will be able to do the following:

• Create an investigation or enquiry
• View one or all existing investigations
• Update an investigations with a comment
• Attach a file to an investigation
• Download files attached to the investigation
• Close or Re-open an existing investigation
• Subscribe to webhooks to receive updates when a new investigation is created on your account or an existing investigation is updated.

You can read more about the investigation feature in our detailed guide here.

Note: We have also made an improvement to our Payment Instruction API validation. We added new validations to check for name and routingCode as mandatory data fields when you are passing orderingInstitution details along with a payment instruction. If you don't use the orderingInstitution object, then this validation doesn't apply to your payments & you don't need to do anything.